Refund policy

We strive to ensure you are completely satisfied with your purchase. Please review our policy below for returns and refunds: 

Inspecting Your Order:

- Upon delivery, carefully check your goods for any damage, errors, or shortages. 

- If you notice any issues, inform us immediately by contacting us via the ‘Contact Us’ page on our website or through the methods provided at the end of this policy. 

- For damaged items, please provide images of the damage as proof. This will help us file a claim with the relevant courier or delivery service. 

 Non-Returnable Items:

Custom or Bespoke Orders: These are considered personalized goods made to your specifications and cannot be resold. Therefore, they are non-returnable and non-refundable. 

Our Commitment:

- We want you to be happy with your purchase. If you encounter any issues, please reach out to us, and we will do our best to resolve them promptly. 

How to Contact Us:

- Visit the ‘Contact Us’ page on our website. 

- Alternatively, contact us via: 

  - Email: Customerservice@jigmade.com 

  - Phone: +1.951.764.4480 

We value your satisfaction and are here to assist you with any concerns. Thank you for choosing us!